Frequently Asked Shipping and Tracking Questions

Order processing time can vary between 1-2 business days. Once your order has been processed and shipped you will receive a Shipping Confirmation E-mail to the e-mail address provided on check-out letting you know your order has shipped. If you believe your order should have shipped and you haven’t received a Shipping Confirmation E-mail, please check your spam/junk e-mail folder. 

Based on the shipping option you selected upon checkout and your region, shipping times are as follows:

United States
Economy Shipping: 15 – 35 business days*
Normal EMS Shipping: 15 – 20 business days*
Express UPS Shipping: 3- 6 business days*


International
Economy Shipping: 20 – 35 business days*
Normal EMS Shipping: 15 – 20 business days*
Express UPS Shipping: 3- 6 business days*

Please note that these delivery times are in addition to our processing times mentioned above. 

*Business days do not count weekends and holidays and shipping estimates do not include the day the order is shipped.

 

Yes, of course! Once I send your package, you will receive a confirmation email with your tracking number.

You are responsible for paying any duties, import fees or taxes charged by your local government; however, for the majority of our customers, no duties, import fees or local taxes are charged. For further information about any additional fees which may be charged by your country, please contact your country’s customs office. Refunds will not be provided where your failure to pay such fees results in the product not being delivered. 

However, if this is an issue for you, let me know and I’ll try my best to help you out 😉

If you would like to check the status of your order, please click here.